You received a message from Mercy because your health records show that there’s an opportunity to improve your overall health. Keeping up with needed tests and taking medications as prescribed can make you feel better and help prevent complications of your disease. We want you to be as healthy as possible and actively participate in decisions about your care.

General Message FAQs

Yes. As your care team’s leader, your Mercy PCP knows you’re being contacted.

We use the information in your medical record to determine your need for tests and medications. You can review MyMercy to make sure your medications and medical problems are correct and current. If you don’t have a MyMercy account, you can sign up here.

A1c Testing FAQs

Anyone with a history of diabetes should still have an A1c check at least once a year to make sure blood sugars are staying low. Many people don’t show symptoms if sugars are going up. It’s important to know if things are changing.

An A1c test shows your average blood sugar levels over the past few months. The test is usually done every 3-6 months to see if blood sugar levels are within the target range determined by you and your care team. Keeping your blood sugar within that target range is important. It helps you avoid conditions including frequent urination, blurry vision or painful nerve problems and lowers the chance of complications (damage to the eyes, kidneys or heart).

Great! It’s important to know your blood sugar levels at any given time. The A1c gives a better idea of long-term control and helps your care team manage your diabetes. 

It’s better to get the A1c as soon as possible. It will help you and your Mercy care team get your blood sugars in target range. 

Absolutely. You can either schedule the appointment type of your choice via online scheduling or send a message via MyMercy.