Mercy Technology Services

Better Data. Better Care.

As one of the earliest adopters of electronic health record technology, Mercy has collected more than a decade of clinical data. Mercy Technology Services (MTS) data science experts are using cutting-edge data analysis to help build better patient experiences and improve care. With machine learning, Mercy combs through millions of data points to determine methods of care that produce the best results for patients. Pairing this intelligence with current medical literature, Mercy then configures the surest medical paths to get there. Together, doctors, nurses and clinical teams can use this data to map out the best care options and the quickest route to good health.

Here are just some of the ways in which data has improved care for Mercy patients:

  • Reduced mortality rates by 50 percent for patients with heart failure and pneumonia
  • Decreased by nearly three hours the time it takes to administer a diuretic to patients with heart failure
  • Reduced emergency room (ER) wait time by 24 minutes and length of stay for ER patients by 20 percent in a 12-month pilot in one of Mercy’s communities

Mercy’s leadership in optimizing technology has earned some of health care’s highest honors including:

Data Center Protecting Information

Mercy’s Data Center in Washington, Missouri is a $60 million, 42,500-square-foot center designed and built specifically to support Mercy’s hospitals, physician clinics and other services. Because health care today depends on 24/7 availability of technology and information, the Mercy Data Center was designed with fail-safe features to withstand a variety of natural events, power or water interruptions and even failures within the building itself. Every support system that protects data in the center is fully duplicated – with backups for power, cooling and network connectivity – and the facility can operate up to 72 hours in the case of an electrical power outage. Network bandwidth and computer processing power can also be added as needs arise.

Unique Data Center Features:

  • The center was designed to be compliant with LEED standards set by the U.S. Green Building Council. Of the 255 tons of steel used, 100% came from recycled sources.
  • The data center’s location in Washington, Missouri, was chosen from more than 20 sites based on its bedrock foundation, access to alternate sources of power and water, distance from earthquake fault lines, and proximity to other Mercy operations.
  • The core of the center’s network, which receives and sends electronic information, could transfer the entire contents of the Library of Congress in less than 6.5 seconds.

More than 2 million feet – nearly 400 miles – of fiber optic cable is used to carry data through the center, enough to reach from St. Louis, Missouri, to Milwaukee, Wisconsin.

A Strategic Partner

Mercy believes in the dignity of every person, and that each patient deserves exceptional care. That’s why we offer our expertise in health care information technology to other health care providers – as an extension of Mercy’s mission. MTS became the nation’s first Epic Gold Star-accredited provider to offer electronic health record (EHR) solutions to other hospitals.  

A powerful EHR system can change the kind of care patients receive – by increasing coordination and safety, pushing proven treatment to caregivers and triggering alerts to help keep people well. Hospitals who partner with us can take advantage of Mercy’s lessons learned, as well as a decade of experience using Epic to improve patient care.

MTS In the News

Technology at Mercy Ranked Among World’s Best

Mercy Hospital St. Louis has become the first Mercy facility to be certified as one of the world’s most technologically advanced hospitals by the Healthcare Information and Management Systems Society (HIMSS).

Certification as “HIMSS Stage 7” puts Mercy Hospital St. Louis in the top 6 percent of hospitals around the globe based on its use of IT and EHR capabilities. HIMSS scores hospitals using hundreds of criteria. Stage 7, the highest stage, is an industry-recognized barometer signifying an organization’s highly effective use of technology in delivering care. Click here to learn more about how Mercy Hospital St. Louis earned this distinction.

Mercy Wins Analytics 50 Award

For the second year in a row, Mercy has been honored by Drexel University’s LeBow College of Business and Information Management magazine as one of 50 organizations in 2017 that excel at using analytics to solve business challenges.

Mercy Gets National Award for Saving Lives, Reducing Health Care Costs

The Healthcare Information and Management Systems Society (HIMSS) named Mercy the 2016 recipient of the Enterprise Davies Award. Since 1994, the HIMSS Nicholas E. Davies Award of Excellence has recognized the outstanding achievement of organizations that use health information technology to improve patient care while achieving cost savings. 

Computerworld Honors Mercy for Data Innovation

A data-driven project that’s saving more lives earned Mercy the 2015 Computerworld Data+ Editors’ Choice Award. Mercy was among only a few dozen recipients of the award – including Intel, Google and Cisco – based on smart business decisions using big data.

Mercy’s ACO Analytics Take Top Honor

In 2014, Health Data Management magazine awarded Mercy an Analytics All Stars “Top Honor” for Accountable Care Project of the Year. This award recognizes organizations and individuals that use analytics in innovative ways to improve the health of their patients and the financial performance of their organizations.

MTS provides and manages technology solutions for Mercy, the nation's first health care provider accredited by Epic, to offer a full suite of electronic health record solutions to other hospitals, including Epic in the cloud, implementation and optimization. MTS' award-winning data analytics integrate care delivery, manage costs and support a model of care that keeps patients healthier and out of the hospital.