Mercy’s Supply Chain Innovation Recognized in Global Ranking

November 29, 2021

For the 13th consecutive year, Mercy has been ranked by Gartner, Inc. as a Top 10 global supply chain in health care. Mercy landed at No. 5 on the Gartner Healthcare Supply Chain Top 25 for 2021 - the only health system to consistently rank in the top 10 since the rankings began.

In the latest report, Mercy's high peer and analyst scores helped solidify its standing alongside Cleveland Clinic, Banner Health, Ochsner Health System and Baylor Scott & White Health. Among the Mercy highlights:

  • Greater focus on patient care alignment
  • Nurse satisfaction, increased efficiency and greater productivity
  • Foundational improvements in barcoding and inventory

"We rarely call out individuals in the annual health care supply chain ranking, but it is also rare that the CEO of a health system has deep supply chain roots," the report states. "Lynn Britton, arguably the founder of ROI, attributed $1 billion in savings to supply chain over his history with the organization. Britton retires this year as Mercy’s CEO, leaving a legacy many followed on their path to maturity and developing many leaders in supply chain who still operate in the industry."

Read more here.


Mercy, one of the 20 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 physicians and advanced practitioners and more than 45,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.