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Billing & Payments

Paying Your Bill at Mercy

Busy lives demand convenient ways to pay your Mercy bills. Here we offer multiple options to securely pay your Mercy bill either online, by mail or by phone:

Pay Your Bill By Mail

To pay your bill by mail, you can send payments to the address included on your billing statement. Mail check or money order (made payable to Mercy) along with the tear-off form on the front of the statement. To avoid issues when mailing payments: submit one check per envelope and always include the matching payment slip. Sending one payment for multiple accounts and/or not including the payment slip can result in processing delays and payment posting to the incorrect account.

Pay Your Bill By Phone

Call Customer Service at 855-420-7900 for automated bill pay 24/7 and customer support Monday through Friday, 7:30 a.m. - 8 p.m. Central.

Additional Financial Options

We know it might be hard to pay your full bill at once.  We have options to help including Payment Plans, Uninsured Patient Discounts, Financial Assistance and more. For more information, please select the area below in which you received services from Mercy: 

Mercy Payment Plan

After any appropriate discounts have been applied, arrangements may be made for an interest-free monthly payment plan of 12-18 months, depending on your eligibility. Add balances to a Mercy payment plan by logging into your MyMercy account or by contacting Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 8 p.m. Central.

 

Extended Payment Plan Loan Program

Mercy has partnered with Commerce Bank to offer an Extended Payment Plan 0% interest loan, no-credit check banking option.

 

Loan duration is based on amount:

  • 24 months- $250-$4,999.99
  • 60 months- $5,000-$14,999.99
  • 84 months- $15,000-$50,000

 

To qualify you must meet the following criteria:

  • Minimum of $25,000 household income/year
  • Minimum of $250 balance
  • Can provide the last two years of address(es) where you lived
  • All accounts in good standing (nothing with a collection agency)

 

Advantages of this program include:

  • No credit check
  • Social Security number required for identity verification only
  • Able to include hospital and clinic balances as well as entire household balances in one payment
  • Able to add new balances to existing extended payment plan anytime

 

Call Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 8 p.m. Central to get started.

 

Uninsured Patient Discounts

Mercy discounts our regular billed charges for patients who do not have insurance or a third party coverage benefit. This includes patients whose financial situation normally would not otherwise qualify them for financial assistance.

 

Medicaid Application Assistance

Mercy is ready to answer questions about the process of applying for Medicaid coverage and even help you apply. Please contact our Medicaid Eligibility Team for assistance at 844-764-6850 Monday through Friday, 8 a.m.-4:30 p.m. Central.  

 

Financial Assistance

Mercy grants hospital and clinic financial assistance to patients for medically necessary care based on need, as determined by the Federal Poverty Guidelines which consider household income and family size. If you apply and are eligible, you'll pay no more than the amount generally billed to insured individuals.

  • Helps reduce balance for more manageable payments
  • One application for both hospital and clinic balances
  • Remaining balances after Financial Assistance Discount can be set-up for a payment plan by calling Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 8 p.m. Central or through your MyMercy account

Learn more and apply.

Mercy Payment Plan

After any appropriate discounts have been applied, arrangements may be made for an interest-free monthly payment plan, learn more.

 

Uninsured Patient Discounts
Mercy discounts our regular billed charges for patients who do not have insurance or a third party coverage benefit. This includes patients whose financial situation normally would not otherwise qualify them for financial assistance.

 

Medicaid Application Assistance
Mercy is ready to answer questions about the process of applying for Medicaid coverage and even help you apply. If you have concerns about your ability to pay for your care, or questions about financial assistance, Please contact our Medicaid Eligibility Team for assistance at 844-764-6850 Monday through Friday, 8 a.m.-4:30 p.m. Central.  

 

Financial Assistance

Mercy grants hospital and clinic financial assistance to patients for medically necessary care based on need, as determined by the Federal Poverty Guidelines. Eligibility considers household income, assets and family size. If you apply and are eligible, you'll pay no more than the amount generally billed to insured individuals.

  • Helps reduce balance for more manageable payments
  • One application for both hospital and clinic balances
  • Remaining balances after a Financial Assistance Discount can be set-up on a payment plan by calling Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 8 p.m. Central or through your MyMercy account.

Learn more and apply.

Billing Resources