MyMercy Proxy Access Terms & Conditions

Patients & Visitors

What is MyMercy Proxy Access?

MyMercy proxy access allows an authorized person (the proxy) to access data in another person's MyMercy health care record and/or mobile app. 

For instance, a parent might need to access their child’s information so they can schedule appointments, check immunizations, view test results, and coordinate other health-related information for their children, as permitted by state and federal law. 

Adults may use authorized proxy access to view a spouse’s, older parent’s or relative's information maintained in their MyMercy health care record. This can be particularly helpful in monitoring medications and appointments.

As a proxy, the health information you may access in MyMercy includes, but is not limited to: past and future appointments, all messages to and from the patient’s health care provider(s), lab and radiology test results, immunizations and medications. Only the guarantor listed in the patient’s record – the person financially responsible for the patient’s bills – can view billing information. 

How Do I Authorize and Terminate Proxy Access to MyMercy?

Authorization is granted differently for child patients and adult patients.

In a Parent/Legal Guardian-Child relationship, the parent/legal guardian coordinates access to the child patient’s MyMercy account through the child’s health care provider. Both parents are able to request proxy access. Once access is authorized, the parent/legal guardian can view the health information maintained in the child’s MyMercy account. 

In the case of parenting debates or custody issues, Mercy requires legal/court documentation to terminate proxy access to the records of a minor.

You can learn more about parent/child proxy access here.

In an Adult-Adult relationship, the adult patient coordinates access to his/her MyMercy account through the online MyMercy application portal.  MyMercy proxy access will only be granted to those persons authorized by the adult patient and who already have a registered MyMercy account.  Adult proxy access can be terminated by the patient upon submitting a written request to Mercy and/or when the patient initiates a change in his/her proxy access in the MyMercy portal.

Understanding Proxy Access

Proxy access for underage patients at Mercy is restricted based on their age.

If you're under the age of 18 or have a child receiving care with us, see the table below to better understand how proxy level access applies to you: 

Age Restrictions (if any)
0-11 None
12-15 Can't view after-visit notes

·   Can only view allergies, medications and immunizations

·   Can schedule appointments

·   Can pay bills

·   Can sign up for a separate MyMercy account

18+ Proxy access no longer applies

Proxy Access Terms and Conditions

Please read carefully.  By authorizing proxy access using your MyMercy application portal, you agree that you’ve read, understand and agree to the terms and conditions below:

  1. I understand that by granting proxy access to a third party person, I am allowing that person’s access to certain contents of my MyMercy record (billing and other content may be excluded to protect the minor’s privacy).I understand that granting proxy access to a third party is voluntary, except if the patient is a minor and for legal reasons, at least one parent must be granted proxy.*
  2. I understand that it is my responsibility to terminate my proxy’s access to my MyMercy account if I no longer wish to allow him/her access to my MyMercy information. Termination of proxy access may not be immediate. Mercy will use its best efforts to terminate your proxy’s access within ten (10) business days of receiving a written request and/or receipt of the change in proxy access in the MyMercy portal.
  3. I understand that if my proxy shares his/her user ID and password with anyone, or if his or her user ID and password are lost or stolen, unauthorized parties may have access to my MyMercy health information. I understand that it is the responsibility of my proxy to keep his/her user ID and password secure and to change them anytime they believe their security has been compromised. I agree that it is also the responsibility of my proxy to log out of active MyMercy sessions and take appropriate precautions when accessing MyMercy from his/her home, business, or public computer and when printing or copying any MyMercy health information.
  4. I understand that my proxy’s activities within MyMercy may be tracked by computer audit and that any entries and messages may become part of the medical record.
  5. I understand that access to MyMercy is provided as a convenience to me as a patient and that Mercy has the right to deactivate my access or my proxy’s access at any time for any reason or for no reason.
  6. I understand that my use of MyMercy is voluntary and that I am not required to use MyMercy.
  7. I hereby agree to waive any and all claims or causes of action against Mercy, its affiliated entities, their officers, directors, employees, and agents that are in any way related to my proxy’s use of MyMercy.
  8. I understand my authorization for a person’s proxy access will remain in effect until revoked in writing or changed by me in the MyMercy portal.

Contact Mercy

If you have any questions about this MyMercy Proxy Access Terms and Conditions, you may contact Mercy at 1-888-98-MERCY or at [email protected].