Quality & Patient Safety

Our Commitment to Patient Safety

At Mercy, we give only the best for those entrusted to our care. That’s why we’re committed to providing the safest, highest-quality care to everyone we serve. Through our strong safety culture, we’re dedicated to improving health outcomes across our ministry.

Mercy continues to achieve high Safety Letter Grades from Leapfrog and high Star Ratings from the Centers for Medicare and Medicaid Services (CMS) year after year. We’re focused on getting your care right today, while continuously innovating and improving so we can serve you better tomorrow.

Quality Health Care

At Mercy, quality care is rooted in our mission and reflects Mercy foundress Catherine McAuley's dedication to serving with compassion and excellence. Her commitment inspires us today, as we're called to deliver care with the highest standards of safety and quality.

Our clinicians rely on evidence-based practices to deliver reliable and effective care, as we continuously measure our performance and strengthen our processes to improve outcomes across our ministry. 

Patient-Centered

At Mercy, we put our patients first. Your voice, values and experience shape the care we provide every day. We strive to create a care environment where you feel heard, respected and supported. And we accomplish that by using a team-based approach that prioritizes clinical excellence, compassion and respect for your unique needs and choices. 

Patient Safety

Your safety is our number one concern. From preventing hospital-acquired conditions to ensuring accurate and timely communication, we take intentional steps to safeguard your health and well-being while in our care. And with you at the center of your care journey, Mercy is dedicated to delivering safe care you can trust.

Continuous Improvement

At Mercy, our care is rooted in evidence-based medicine and strengthened by a culture of continuous improvement. We regularly review our practices, learn from outcomes and embrace feedback from patients and caregivers at every level of our ministry. By constantly seeking ways to do better, we elevate safety, enhance quality and ensure our communities receive compassionate, reliable care.

Hospital Ratings

While Mercy closely monitors a wide range of internal quality and safety measures, we also participate in two nationally recognized, independent programs that help patients and families understand how our hospitals compare nationwide.

The Centers for Medicare & Medicaid Services (CMS) Star Ratings and the Leapfrog Patient Safety Grades use objective, transparent data to evaluate hospital performance. These public ratings allow you to see how Mercy hospitals are performing through trusted, unbiased assessments of safety, quality and patient experience.