1. MyMercy Account
First Available Scheduling

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Frequently Asked Questions

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Do I need a referral to visit your office?
No, we do not require a referral, although your HMO or insurance plan might. Call our office to schedule a consultation with one of our physicians. Our schedulers will determine which physician can best serve you. If your insurance plan requires a referral, we will help you find one.

Do you provide psychiatric evaluations?
No, we do not provide psychiatric evaluations or treatment. Conditions that we do not treat include depression or other mood disorders, anxiety disorders, obsessive compulsive disorder, eating disorders and drug addiction. We encourage you to contact your family physician or pediatrician to obtain a referral to a psychiatrist.

How long will our appointments last?
Your first appointment is typically about 45 minutes. Follow-up appointments will last 15-20 minutes, depending on your child’s condition and treatment plan.

What should I bring with me to my first appointment?

  • Completed Patient Demographic Information and History forms
  • Referral authorization number or paper referral (if necessary)
  • Current insurance card(s)
  • MRI or CT films/results (if done within past year)
  • EEG tracing/report
  • Any pertinent medical records from other specialists or primary care physician
  • Check, cash, MasterCard, or Visa for copay (if necessary)

How many treatments or office visits will my child need?
This depends on the child and the severity of his or her neurological issues. Mercy Clinic Child Neurology will provide as much care and support as needed.

How can I renew my prescription?
Prescriptions are usually refilled at the time of your child’s office visit. If your child needs more medication and you are late for scheduled follow up, call the office immediately to schedule an appointment. If medication is required prior to a scheduled follow-up visit, you can contact your physician’s office through MyMercy to request a refill.

How can I prepare my child for a visit to your office?
This will depend on the age and developmental status of your child. Our consultations involve obtaining history and examining your child, none if which is painful. In fact, we incorporate lots of play into our neurological examinations, and many kids enjoy the process. If your child requires diagnostic testing that could be painful, our staff will give you test-specific instructions on how to prepare your child.

Patient Forms

Prepare for your visit by dowloading our Patient Demographic Information and History forms.