All Mercy services have reopened! See how we’re keeping you safe and use our interactive COVID-19 screening tool.
If you are experiencing a true, life-threatening emergency, call 911. Call our office only after you have made arrangements to get to the Emergency Room.
Our nurses return calls during business hours as time permits. If the matter is urgent, please tell our phone operator so the nurse can confer with you in the timeliest manner possible. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met.
Remember that physicians’ schedules are long and demanding. It may be late in the afternoon after all patients are seen, or sometimes the following day before they can return non-emergency phone calls.
If you need us, we want to hear from you. Please use this guide as to when you should make your phone call.
Call anytime – day or night – if:
Call during regular office hours (8 a.m.– 4:30 p.m. Monday - Friday):
Never hesitate to call us for any problem that is important to you. There is no need to be miserable. If a certain medication is not working, call and let us know. Chances are, we can prescribe or suggest something to make you more comfortable.