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If this is your first visit to Mercy Oncology and Hematology, we ask that you bring any medical records, test results or films relating to your condition, a current list of your medications, and your insurance cards. We encourage you to bring someone with you to share in listening to your discussion with and recommendations from your doctor. It may also be helpful to bring a list of questions or concerns you have to discuss with your doctor.
As you return for follow-up visits, a list of medications and questions you have are always helpful. We will also need to know any time there are changes in your insurance or contact information.
In order for us to receive records from your primary care or other physician, you will need to sign a release allowing those records to be sent to us. If we need to send your records to another physician, we will need a similar signed release, which includes the receiving doctor’s name and contact information. Please allow one week’s notice for processing and mailing of your records.
The physicians at Mercy Clinic Oncology and Hematology are considered specialists, not primary care physicians. If your insurance is an HMO, a referral from your primary care physician is necessary. A good rule of thumb is if you were required to choose a primary care physician when you signed up for your insurance, you probably need a referral.Insurance issues can be complex and confusing. Please contact our referral and billing specialists if you have questions regarding your insurance and our services.
Mercy Clinic Oncology and Hematology is open for office hours from 8 a.m. to 4:30 p.m. Monday through Friday. The office is closed on weekends and major holidays. When you call, you will first speak with a receptionist who will direct your call to the most appropriate department, based on your needs. Our nurses will respond to patient or family phone calls. Your nurse can manage most of your questions including side effects, treatment questions and new symptoms. She will consult She will consult with your physician, discuss your condition and instruct you as to your doctor’s recommendations.
If you need to reach a physician outside of regular office hours, please call our medical exchange at 314-630-1888. Your call will immediately be directed to the physician in our group who is on call. PLEASE NOTE if ever you feel that you are in an emergency situation, go IMMEDIATELY to the nearest hospital emergency room.