Mercy Life Line

Mercy Air Medical Services

Mercy Springfield Communities is bringing faster, safer health care to those who need it in an emergency with our Life Line air medical services. Life Line operates five H135P2+ helicopters with upgraded technology which will allow pilots to fly in weather conditions they previously could not have faced. All flights are conducted by and operational control over all aircraft is exercised solely by Metro Aviation, Inc.

About Mercy Life Line

Our team consists of an outstanding group of nurses, physicians, medics, flight communications specialists, pilots, mechanics and support personnel. Thanks to this impressive group of dedicated team members as well as our referring institutions and EMS partners, we are proud of our successful history and look forward to many more years serving our community.

Our flight crews include a registered nurse, a paramedic and a pilot who responds to life-threatening emergencies including trauma, medical, or obstetrical. Crews respond to an emergency scene, where a ground unit assists the crew, or to a hospital to transfer a critically ill patient. Life Line is accredited by the Commission on Accreditation of Medical Transport Systems

A History of Care

Mercy Life Line has provided safe, rapid air transport for emergency patients since 1984. Serving patients in Missouri, Kansas, Oklahoma and Arkansas.

About Life Line Helicopters

Mercy Life Line operates H135P2+ single-pilot instrument flight rules (IFR) capable twin-engine helicopters, the region’s only IFR flight program. These aircraft feature the latest technology for flight under IFR weather conditions for improved safety during inclement weather. Our helicopter features include:

  • Satellite weather
  • Night Vision Goggles (NVG)
  • Technisonic FM radios with UHF, VHF, 700/800 MHz capabilities
  • Specialty Services include neonatal and intra-aortic balloon pump
  • On-board weather radar
  • Autopilot
  • Helicopter Terrain Awareness Warning System (HTAWS)
  • Traffic Avoidance Collision System (TACS)
  • Instrument Flight Rules (IFR) - the ability to operate helicopter under IFR increase their utility and safety

New Life Line Helicopter GPS Capabilities 

Mercy’s medical helicopters can now fly more often and in more varied weather conditions, thanks to their own private airspace navigation system developed by Mercy Life Line. This gives Life Line helicopters the ability to respond to requests for transport by giving their pilots the ability land at select hospitals in weather that most air medical programs would not be able to fly in. 

The Federal Aviation Administration approved the final phase of a low-level Instrument Flight Rules (IFR) plan, which connects eight regional hospitals and Life Line base locations in Missouri and Arkansas and allows the Mercy Life Line helicopters to fly in a wider range of weather conditions. Mercy is the first health system in the region to develop a fully integrated, private, low-level hospital helipad GPS route structure.

Mercy Life Line has been accident-free since our inception in 1984 and this technology further strengthens our commitment to safety, for our patients and our crews. Our dedicated pilots have trained tirelessly to make our program the safest in the area.  These approaches will be an additional tool in our safety program. Life Line operates four Airbus H135 single-pilot IFR helicopters in the region.


The Commission on Accreditation of Medical Transport Systems will conduct an accreditation site visit of: Mercy Life Line Air Medical Services on March 21-22, 2024.

 The purpose of the site visit will be to evaluate the program’s compliance with nationally established medical transport standards. The site visit results will be used to determine whether, and the conditions under which accreditation should be awarded to the program. CAMTS accreditation standards deal with issues of patient care and safety of the transport environment. Anyone believing that he or she has pertinent or valid information about such matters may request a public information interview with the CAMTS site surveyors at the time of the site visit. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. Requests for public information interviews must be made in writing and sent to CAMTS no later than 10 business days before the site survey begins. The request should also indicate the nature of the information to be provided during the interview. Such request should be addressed to: Office of the Executive Director Commission on Accreditation of Medical Transport Systems PO Box 130 Sandy Springs, SC 29677 The Commission will acknowledge such written requests in writing or by telephone and will inform the program of the request for an interview. The Commission will, in turn, notify the interviewee of the date, time and place of the meeting. This notice is posted in accordance with CAMTS requirements and shall not be removed until the site visit is completed. Date Posted: February 26, 2024

Life Line Resources