Patient Resources in Berryville, AR

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

Note: for inpatient rehabilitation patients visiting hours are 3-7 p.m., in order to accommodate morning therapy schedules.

Learn about minimum visitation requirements in Arkansas.

 

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Mercy Hospital Gift & Flower Shop  

Mercy Auxiliary operates the Mercy Gift Shop located on the first floor of the hospital. The shop offers gift items, jewelry, paperback books, greeting cards, candy, toiletries, flowers and plants. Flowers are delivered by volunteers or by the florist. To order flowers and other items, please call the Gift Shop at 870-423-4121.

Gift Shop Hours

Monday–Friday: 8 a.m. – 4 p.m.

ATM

If you need quick access to cash, an ATM is located on the first floor in the cafeteria.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.

Ethics Consultation

If you or your family has questions about a medical ethical issue, we have an ethicist on staff and an Ethics Committee at Mercy. Call 870-423-5236 from outside the hospital for an ethics consultation.

Escorts

For those with special needs, a hospital escort is available to help you. Patients with visual impairment, who use wheelchairs or who have difficulty walking can ask for help in any patient care area or at the Information Desks. There is no charge for this service.

Social Services

Our social workers are available to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization, including planning for long-term illnesses and rehabilitation. If you'd like to speak with a social worker, please ask your nurse and they will schedule that service for you. Social Services can be reached Monday through Friday from 8:00 a.m. - 4:30 p.m. For more information call 870-423-5425.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.

 Hospital Chapel

The chapel is located on the first floor of the hospital and is open 24 hours a day, seven days a week. All faiths are welcome for quiet prayer and meditation.

Mercy Hospital Berryville and its team of primary and specialty physicians and dedicated staff have been serving the health care needs of Northwest Arkansas and Southwest Missouri since 1969.