Please observe these guidelines while you are on our campus:
COVID-19 positive patients in isolation may have visitors at this time that follow these additional rules
*per CDC guidelines for health care facilities
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
Note: for inpatient rehabilitation patients visiting hours are 3-7 p.m., in order to accommodate morning therapy schedules.
Learn about minimum visitation requirements in Arkansas.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Mercy Auxiliary operates the Mercy Gift Shop located on the first floor of the hospital. The shop offers gift items, jewelry, paperback books, greeting cards, candy, toiletries, flowers and plants. Flowers are delivered by volunteers or by the florist. To order flowers and other items, please call the Gift Shop at 870-423-4121.
Monday–Friday: 8 a.m. – 4 p.m.
If you need quick access to cash, an ATM is located on the first floor in the cafeteria.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
If you or your family has questions about a medical ethical issue, we have an ethicist on staff and an Ethics Committee at Mercy. Call 870-423-5236 from outside the hospital for an ethics consultation.
For those with special needs, a hospital escort is available to help you. Patients with visual impairment, who use wheelchairs or who have difficulty walking can ask for help in any patient care area or at the Information Desks. There is no charge for this service.
Our social workers are available to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization, including planning for long-term illnesses and rehabilitation. If you'd like to speak with a social worker, please ask your nurse and they will schedule that service for you. Social Services can be reached Monday through Friday from 8:00 a.m. - 4:30 p.m. For more information call 870-423-5425.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.
The chapel is located on the first floor of the hospital and is open 24 hours a day, seven days a week. All faiths are welcome for quiet prayer and meditation.
Mercy Hospital Berryville and its team of primary and specialty physicians and dedicated staff have been serving the health care needs of Northwest Arkansas and Southwest Missouri since 1969.
We encourage you to send electronic well wishes to family and friends when you can’t visit the hospital in person.