Patient Resources in Berryville, AR

Admissions/Registration

We want to make it as simple as possible for you to register as an outpatient, inpatient or emergency room visitor. Our electronic health record stores all your key personal and medical data so any Mercy facility can pull it up instantly. The process is quicker, and there’s no need for you to submit the same information over and over. 

Hours and Phone Numbers

We're open seven days a week, 24 hours a day.
Inpatient/Outpatient admissions: 870-423-3355

Emergency department: 870-423-3355

You can make an appointment at the hospital for many services with one call 870-423-3355. We’ll make every effort to see you at your appointed time. If you’re running late, please call to let us know so that we can adjust your appointment and accommodate our other patients.

Infection Control

We want to protect our patients and staff from infectious diseases. For this reason, we follow guidelines, called Standard Precautions, when caring for our patients. This helps prevent the spread of organisms (germs) between patients. These precautions include good hand washing and wearing gloves when appropriate.

In certain circumstances, you may see a special sign on a patient's door with instructions for certain infection control precautions. If this sign is present, please check with the attending nurse for assistance before you visit the patient.

Many patients have weakened immune systems that make them very susceptible to a variety of illnesses. People who are ill with a cold, fever, diarrhea, flu or contagious disease should not visit a patient in the health center. In addition, children who have been exposed to or who have chicken pox, measles, mumps, pinkeye or rubella should not come to Mercy to visit a patient.

Cell Phone Use

Cell phone use is prohibited in patient care areas as it may interfere with the function of critical medical equipment. You may notice some of the patient care staff using personal cell phones. This is a special dedicated internal cell system that operates on a different frequency than standard cellular phones and does not interfere with Mercy medical equipment.

Mail

We’ll deliver mail to your room every morning. Stamps and stationery are available in the Gift Shop. Give your outgoing mail to your nurse or to a volunteer for mailing.

Smoking

Smoking is prohibited on the main campus and in all Mercy buildings.

Chapel

The chapel is located on the first floor of the hospital and is open 24 hours a day, seven days a week. All faiths are welcome for quiet prayer and meditation.

Pastoral Care

We believe your care demands attention to your spiritual as well as physical and emotional needs. Members of the Pastoral Services staff are available to assist you, whatever your religious affiliation. Priests, ministers, rabbis, religious and lay men and women who have specialized training for health care ministry are available. Your priest, minister or rabbi is always welcome to visit during your stay. For information, call 870-423-5236.

Ethics Consultation

If you or your family has questions about a medical ethical issue, we have an ethicist on staff and an Ethics Committee at Mercy. Call 870-423-5236 from outside the hospital for an ethics consultation.

Support Groups

We know how hard it is to face a loved one’s serious illness. Support and bereavement groups can help. For a complete listing of support groups and times, go to mercy.net.

Escorts

For those with special needs, a hospital escort is available to help you. Patients with visual impairment, who use wheelchairs or who have difficulty walking can ask for help in any patient care area or at the Information Desks. There is no charge for this service.

Hearing Impaired Services

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed caption televisions are available for the hearing impaired at no cost. Ask your nurse for assistance. 

Social Services

Our social workers are available to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization, including planning for long-term illnesses and rehabilitation. If you'd like to speak with a social worker, please ask your nurse and they will schedule that service for you. Social Services can be reached Monday through Friday from 8:00 a.m.-4:30 p.m.For more information call 870-423-5425.

Volunteers

Volunteers and members of the Mercy Auxiliary contribute many hours of service and financial support to our care. They can be identified by the badges they wear. If you are interested in becoming a volunteer or auxilian, call 870-423-5245.

Gift Shop

Mercy Auxiliary operates the Mercy Gift Shop located on the first floor of the hospital. The shop offers gift items, jewelry, paperback books, greeting cards, candy, toiletries, flowers and plants. Flowers are delivered by volunteers or by the florist. To order flowers and other items, please call the Gift Shop at 870-423-4121.
 
The Gift Shop is open Monday through Friday, 8a.m. to 4p.m.

Newspapers

You may buy newspapers at the front desk located inside the main entrance of the hospital.

Pharmacy

Mercy Hospital Pharmacy

Phone: 870-423-5270
Fax: 870-423-5231

For your convenience, Mercy Pharmacy offers outpatient prescription services for patients who need medication when leaving. Prescriptions also may be delivered to your hospital room prior to discharge. If you have any questions about your medications, the Mercy pharmacist will be happy to help. Ask when you pick up your medication or call your preferred Mercy pharmacy.

Mercy Pharmacy participates in a number of prescription benefit plans. Call your preferred Mercy pharmacy to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled.

You may cover co-pay amounts with cash, check, Visa, MasterCard or Discover credit cards.

Rights & Responsibilities

As a natural outgrowth of our belief, values and mission, we recognize that patients have certain rights and responsibilities.

Patient Relations

While we strive to provide quality health care and services to our patients, we understand that you may have concerns related to your hospitalization. A representative from our Patient Relations office is available to help facilitate resolution of a patient complaint or concern. If you need assistance, do not hesitate to contact Mission Services at 870-423-5236.

Advance Directives

The Patient Self-Determination Act of 1990 requires health care providers to inform you of your rights as recognized under Missouri and Arkansas law to make decisions concerning your medical care. This includes your right to accept or refuse medical or surgical treatment and your right to write an advance directive.

Mercy Hospital Berryville and its team of primary and specialty physicians and dedicated staff have been serving the health care needs of Northwest Arkansas and Southwest Missouri since 1969.