Joplin Hospital Visitor Information
Please observe these guidelines while you are on our campus:
- As with any public place there remains a chance for exposure to COVID-19 while in our facilities
- If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
- Visiting some patients may require extra precautions
COVID-19 positive patients in isolation may have visitors at this time that follow these additional rules
*per CDC guidelines for health care facilities
Joplin Hospital Visiting Hours
General Hospital Visiting Hours
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
Maternity Visiting Hours
During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area.
After delivery, visitors, families, and children are welcome and encouraged to visit the Birthing Center.
Intensive Care Unit (ICU) Visiting Hours
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
NICU is limited to only two designated visitors per patient's entire stay.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
- Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
- Patients may receive visitors either in their room or in the patient waiting areas.
- Only two visitors are allowed in the patient’s room at one time.
- Children under 16 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
- Please refrain from visiting if you have a cold, sore throat or any contagious disease.
- Visitors must comply with hand washing and infection control policies as requested.
- Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
- Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
- Observe “No Visiting” and precaution signs before entering a room.
- Smoking or vaping is not allowed on our hospital campus.
- Please leave the room during tests or treatments, if asked.
- Visitors are asked to use civil language and respectful conduct with staff and caregivers.
- Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Clean in.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Clean out.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Directions to Mercy Hospital Joplin
Mercy Hospital Joplin is located off I-44 at exit 6 (S. Main). at 100 Mercy Way, in Joplin, MO 64804.
Hospital Parking
Free parking is available near all Mercy Hospital Joplin entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.
Hospital Valet Parking
Free valet parking is offered at the Mercy Clinic entrance Monday-Friday: 7:30 a.m. – 5:30 p.m. For key return after hours, please call security at 417-556-4357.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Lodging
There are several hotels close to the Joplin hospital campus. Some offer Mercy patients and families discounted rates. At check-in, please mention that you’re a family member of a Mercy patient.
Hospital Cafeteria
Our cafeteria is located on the second floor of the hospital and offers a wide selection of hot and cold foods for breakfast, lunch and dinner.
Cafeteria Weekday Hours:
Breakfast: 6:30 a.m. – 10:00 a.m.
Lunch & Dinner: 11:00 a.m. – 11:30 p.m.
Cafeteria Weekend Hours:
Breakfast: 6:30 – 10:00 a.m.
Lunch & Dinner: 11:00 a.m. – 7:30 p.m.
Catherine's Cafe
Catherine’s Cafe is located near the clinic entrance on the second floor and offers breakfast, sandwiches, salads, soup and snacks along with hand-crafted espresso drinks.
Cafe Hours
Monday-Friday: 6:00 a.m. - 2:30 p.m.
Vending Machines
Vending machines offering beverages and snacks are available throughout the hospital.
Mercy Hospital Joplin Gift & Flower Shop
Located on the 2nd floor, Mercy Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers by Higdon’s. Flowers are delivered by volunteers of the Mercy Hospital Auxiliary.
Joplin Hospital Pharmacy
The pharmacy at Mercy Hospital Joplin will fill and deliver prescriptions to your room prior to discharge. Please let your nurse know if you’d like to take advantage of this service. We accept most insurance plans, checks and all major credit cards. Please call 417-556-8936 to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled.
Mercy Pharmacy - Joplin Hours:
Monday-Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
ATM
If you need quick access to cash, an ATM is located on the second floor of the hospital near the cafeteria entrance.
Free Hospital WiFi
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Smoke-Free Hospital
Mercy Hospital Joplin has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
For the Deaf and Hearing Impaired
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Free Medical Interpreters Available
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests, and providing education, instructions, information about medications and other information.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs. You can benefit from our spiritual care services by dialing 2472 from a hospital phone or calling 417-556-2472.
As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
Hospital Chapel
Our chapel is located on the second floor of the hospital near the cafeteria entrance. Catholic Mass is held Friday at noon.
