Joplin Hospital Visitor Information

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

Joplin Hospital Visiting Hours

We have guidelines in place to help protect you, your family and your care team during your hospital stay. Please take a few minutes to review the visiting hours and visitor guidelines at Mercy Hospital Joplin with your loved ones.

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

Maternity Visiting Hours

During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area.

After delivery, visitors, families, and children are welcome and encouraged to visit the Birthing Center.

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

NICU is limited to only two designated visitors per patient's entire stay.

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 16 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Directions to Mercy Hospital Joplin

Mercy Hospital Joplin is located off I-44 at exit 6 (S. Main). at 100 Mercy Way, in Joplin, MO 64804.

Download our campus map.

Hospital Parking

Free parking is available near all Mercy Hospital Joplin entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.

Hospital Valet Parking

Free valet parking is offered at the Mercy Clinic entrance Monday-Friday:  7:30 a.m. – 5:30 p.m. For key return after hours, please call security at 417-556-4357.

Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Lodging

There are several hotels close to the Joplin hospital campus. Some offer Mercy patients and families discounted rates. At check-in, please mention that you’re a family member of a Mercy patient.

Hospital Cafeteria

Our cafeteria is located on the second floor of the hospital and offers a wide selection of hot and cold foods for breakfast, lunch and dinner.

Cafeteria Weekday Hours:
Breakfast:  6:30 a.m. – 10:00 a.m.
Lunch & Dinner:  11:00 a.m. – 11:30 p.m.

Cafeteria Weekend Hours:
Breakfast:  6:30 – 10:00 a.m.
Lunch & Dinner:  11:00 a.m. – 7:30 p.m.

Catherine's Cafe

Catherine’s Cafe is located near the clinic entrance on the second floor and offers breakfast, sandwiches, salads, soup and snacks along with hand-crafted espresso drinks.

Cafe Hours

Monday-Friday:  6:00 a.m. - 2:30 p.m.

Vending Machines

Vending machines offering beverages and snacks are available throughout the hospital.

Mercy Hospital Joplin Gift & Flower Shop  

Located on the 2nd floor, Mercy Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers by Higdon’s. Flowers are delivered by volunteers of the Mercy Hospital Auxiliary.

Joplin Hospital Pharmacy

The pharmacy at Mercy Hospital Joplin will fill and deliver prescriptions to your room prior to discharge. Please let your nurse know if you’d like to take advantage of this service. We accept most insurance plans, checks and all major credit cards. Please call 417-556-8936 to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled.

Mercy Pharmacy - Joplin Hours:
Monday-Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

ATM

If you need quick access to cash, an ATM is located on the second floor of the hospital near the cafeteria entrance.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Joplin has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Free Medical Interpreters Available

Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests, and providing education, instructions, information about medications and other information.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs. You can benefit from our spiritual care services by dialing 2472 from a hospital phone or calling 417-556-2472.

As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.

Hospital Chapel

Our chapel is located on the second floor of the hospital near the cafeteria entrance. Catholic Mass is held Friday at noon.