Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules
*per CDC guidelines for health care facilities
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area.
After delivery, visitors, families, and children are welcome and encouraged to visit the Birthing Center.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
NICU is limited to only two designated visitors per patient's entire stay.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Mercy Hospital Joplin is located off I-44 at exit 6 (S. Main). at 100 Mercy Way, in Joplin, MO 64804.
Download our campus map.
Free parking is available near all Mercy Hospital Joplin entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.
Free valet parking is offered at the Mercy Clinic entrance Monday-Friday: 7:30 a.m. – 5:30 p.m. For key return after hours, please call security at 417-556-4357.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
There are several hotels close to the Joplin hospital campus. Some offer Mercy patients and families discounted rates. At check-in, please mention that you’re a family member of a Mercy patient.
Our cafeteria is located on the second floor of the hospital and offers a wide selection of hot and cold foods for breakfast, lunch and dinner.
Cafeteria Weekday Hours:
Breakfast: 6:30 a.m. – 10:00 a.m.
Lunch & Dinner: 11:00 a.m. – 11:30 p.m.
Cafeteria Weekend Hours:
Breakfast: 6:30 – 10:00 a.m.
Lunch & Dinner: 11:00 a.m. – 7:30 p.m.
Catherine’s Cafe is located near the clinic entrance on the second floor and offers breakfast, sandwiches, salads, soup and snacks along with hand-crafted espresso drinks.
Monday-Friday: 6:00 a.m. - 2:30 p.m.
Vending machines offering beverages and snacks are available throughout the hospital.
Located on the 2nd floor, Mercy Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers by Higdon’s. Flowers are delivered by volunteers of the Mercy Hospital Auxiliary.
The pharmacy at Mercy Hospital Joplin will fill and deliver prescriptions to your room prior to discharge. Please let your nurse know if you’d like to take advantage of this service. We accept most insurance plans, checks and all major credit cards. Please call 417-556-8936 to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled.
Mercy Pharmacy - Joplin Hours:
Monday-Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
If you need quick access to cash, an ATM is located on the second floor of the hospital near the cafeteria entrance.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Joplin has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests, and providing education, instructions, information about medications and other information.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs. You can benefit from our spiritual care services by dialing 2472 from a hospital phone or calling 417-556-2472.
As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
Our chapel is located on the second floor of the hospital near the cafeteria entrance. Catholic Mass is held Friday at noon.
We encourage you to send electronic well wishes to family and friends when you can’t visit the hospital in person.