St. Louis Hospital Visitor Information

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules

*per CDC guidelines for health care facilities

Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay in St. Louis. Please take a few minutes to review this information with your loved ones.

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

Maternity Visiting Hours

The patient's primary support person may visit anytime. During labor, additional visitors are limited dependent on the clinical situation. Other family members or friends are asked to stay in the family waiting area. All children, including siblings, must be accompanied by an adult.

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

Pediatric/ Pediatric Intensive Care Unit

Visitors over the age of 18 are allowed, though visitation is still closed to siblings and anyone under 18 due to winter viruses. Only parents/guardians are allowed to stay overnight with the patient.

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors at Mercy Hospital St. Louis comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
  • Visitors are expected to be courteous and respectful to the patients, hospital staff, medical staff, and Mercy  property.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Clean Hands In, Clean Hands Out.

With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.

Clean in.

Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.

Clean out.

Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.

Patient safety is in our clean hands.

Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.

Directions to Mercy Hospital St. Louis

Our centrally located campus is at I-270 and I-64/US 40 in west St. Louis County. Our address is 615 S. New Ballas Road, St. Louis, MO 63141.

Download a hospital campus map.

Hospital Transportation

Mercy is served by Metro Transit-St. Louis, with buses making stops on Ballas Road near all hospital entrances and in the parking lot outside the main entrance. View the St. Louis Metro schedule.

Mercy Hospital St. Louis Parking

Free parking is available near all hospital entrances and the surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.

Hospital Shuttle Service

Free shuttle service is available from all parking lots to the hospital entrances and medical buildings. Go to any patient entrance and press the shuttle button, or call 314-251-6050.

Hospital Valet Parking

ree valet parking is offered Monday through Friday at four St. Louis hospital locations:

  • Medical Tower A:  7:30 a.m. - 6:00 p.m.
  • Heart Hospital:  8:00 a.m. - 6:00 p.m.
  • David C. Pratt Cancer Center:  8:00 a.m. - 4:30 p.m.
  • Emergency Department:  11:00 a.m. - 9:00 p.m.

Nearby Hospital Lodging

Several hotels are located near Mercy Hospital St. Louis, and some offer discounted rates. For a list of nearby hotels, ask the information desk or call Guest Services at 314-251-6180. At hotel check-in, mention that you’re a family member of a Mercy patient.

West County Ronald McDonald House

The West County Ronald McDonald House on our campus in St. Louis provides lodging for parents and families of hospitalized children at little or no cost.

Catherine’s Cafeteria

The cafeteria at Mercy Hospital St. Louis, Catherine’s Cafeteria, is located near the main lobby on the first floor. It offers a large selection of hot and cold foods for breakfast, lunch and dinner.

Daily Cafeteria Hours

Breakfast:  6:00 a.m. - 10:30 a.m.
Lunch:  11:00 a.m. - 2:30 p.m.
Dinner:  3:30 p.m. - 9:00 p.m.
Night Shift:  11:00 p.m. - 5:00 a.m.
Pizza, Deli and Grill:  11:00 a.m. - 9:00 p.m.

Baggot Street Café

Baggot Street Café is located in the lobby on the ground floor of Mercy Doctors’ Building, Tower A. It offers a variety of food items from breakfast to sandwiches, salads and snacks. Baggot Street Cafe is open Monday through Friday from 7:30 a.m. - 3:00 p.m.

Mercy Cafe - Heart Hospital

Mercy's Cafe at the St. Louis Heart Hospital is located on the second floor of the Heart Hospital near the admitting office. It offers drinks, salads, pizza, deli sandwiches and desserts and is open every day from 7:00 a.m. to 3:00 p.m.

McAuley’s Mocha and More

Our gourmet coffee bar is located on the first floor of the hospital in the back of the main lobby, near the south elevators. It’s open Monday through Friday from 6:30 a.m. - 9:00 p.m. and Saturday from 6:30 a.m. - 7:30 p.m.

Vending Machines

Vending machines offering beverages and snacks are available throughout the St. Louis hospital campus.

Mercy Hospital St. Louis Gift Shop

Located in the main lobby, the Mercy Hospital St. Louis Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, candy, toiletries, flowers and plants. Flowers are delivered by volunteers or by the florist. Please note that flowers and plants are not permitted in the Intensive Care Units or the Burn Center. To order flowers and other items, call the Gift Shop at 314-251-6293. The gift shop is open Monday - Friday from 10:00 a.m. to 5:00 p.m.

Gift Shop Hours

Monday-Friday, 10 a.m. - 4 p.m.

Meds to Beds Pharmacy Delivery

Get Take-Home Medication Delivered to Your Room
No need to stop on the way home from the hospital. Mercy in-hospital pharmacists can have the medications you need to take home delivered to your room prior to discharge. Be sure to speak with your doctor, nurse or another member of your Mercy care team about delivery options. If you have any questions about your medications, contact the Mercy pharmacist at 314-251-6900.

Mercy Pharmacy participates in many health plans. Call 314-251-6900 to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled. We accept cash and most credit cards for payments and co-pays.

Mercy Lobby Pharmacy Hours:

Monday - Friday:  8:00 a.m. - 8:00 p.m.
Saturday:  9:00 a.m. - 5:00 p.m.
Sunday:  10:00 a.m. - 2:00 p.m.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital St. Louis has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. Mercy is concerned about your health. If you smoke or know someone who smokes, please consider quitting. Get free resources and support from Mercy’s smoking cessation programs.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients at Mercy Hospital St. Louis. Ask your nurse for assistance.

Free Medical Interpreters Available

Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests, and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.

Mercy believes in caring for the whole person—in body, mind and spirit.  In addition to the care you receive from our physicians, nurses and social workers, we encourage you to take advantage of our spiritual care services.

Hospital Chapel

Our chapel is located on the first floor, between the Heart Hospital and the entrance to the cafeteria or the North Elevators. It’s open 24/7 and provides people of all faiths with a quiet place for prayer and meditation. Catholic Mass is also offered in the chapel.

Information on hospital services and programs available at Mercy Hospital St. Louis. Mercy Hospital St. Louis offers many community classes, support groups, and educational seminars.