Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules
*per CDC guidelines for health care facilities
We have guidelines in place to help protect you, your family and your care team during your hospital stay. Please take a few minutes to review the visiting hours and visitor guidelines at Mercy Hospital Springfield with your loved ones.
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
The patient's primary support person may visit anytime. During labor, additional visitors are limited dependent on the clinical situation. Other family members or friends are asked to stay in the family waiting area. All children, including siblings, must be accompanied by an adult.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy Hospital Springfield is located off U.S. 65 on E. Sunshine Street between S. National Avenue and S. Fremont Avenue.
Mercy Hospital Springfield
1235 E. Cherokee St.
Springfield, MO 65804
Free parking is available near all Mercy Hospital Springfield entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.
Free valet parking is offered at the West Entrance from 4:30 a.m. - 5:00 p.m.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Several hotels are located near the hospital campus. Some offer Mercy patients and families discounted rates. At hotel check-in, mention that you’re a family member of a Mercy patient.
Our cafeteria is located on the first floor. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner. Hospital cafeteria hours:
Our cafe is located on the first floor and offers grab-and-go food and snacks along with hand-crafted espresso drinks. Cafe hours are:
Vending machines offering beverages and snacks are available in the cafeteria and lobby area of each floor, near the elevators.
Located in the main lobby, Mercy Gift Shop offers special occasions and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers. Our gift shop is operated by the volunteers of Mercy Hospital Springfield Auxiliary. All proceeds from gift shop sales are donated back to the hospital.
We carry clothing, slippers/footwear, jewelry & accessories, purses and bags, balloons, candy/snacks, cards, lotion/body care, candles, puzzles, personal care items, home & garden décor, inspirational items, holiday items, plush toys & games, kitchen items, and novelties. Jane Iredale cosmetics are available upon request. Come see our assortment of unique gifts!
Monday - Friday: 10:00 a.m. - 4:00 p.m.
An ATM is located on the first floor in the cafeteria.
Free guest WiFi is available. Select [email protected] on your web-enabled device.
Mercy Hospital Springfield has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. Spiritual care is available to all patients and their families, regardless of religious preference or beliefs.
You can benefit from our spiritual care services by calling 417-820-2735 and asking to speak with a chaplain. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
St. John’s Chapel is located on the 6th floor and is always open. Patients and visitors are welcome to attend Catholic Mass and the interdenominational service:
Sunday: 8:00 a.m.
Monday - Thursday: 12:00 p.m.
Holy Days: 8:00 a.m.
Daily Distribution of Holy Communion
Mass can be viewed on hospital channel 5. Bibles are available in patients' rooms. Other Sacred Scriptures are available on request.
Pastoral Services offers a memorial service the second Thursday in March, June, September and December at 7:00 p.m. in the Chapel for families and friends of patients or employees whose loved ones died during the previous months.
Send digital well wishes to family and friends when you can’t visit the hospital in person.