Executive VP, Chief Administrative Officer
Cynthia Bentzen-Mercer, Ph.D., joined Mercy in January 2011 as senior vice president of human resources. Since September 2013 she has served as Mercy’s chief administrative officer adding Mercy Health Foundation and Government Relations to her responsibilities. Bentzen-Mercer previously served as chief human resources officer for Ameristar Casinos in Las Vegas, Nevada. She also has held executive human resources positions for The Cheesecake Factory in Calabasas, Calif., and Oakwood World/R&B Realty Group in Los Angeles. Bentzen-Mercer serves on the Catholic Health Association-United States Board, the advisory board of Western Governors University-Missouri, the Red Slipper Warrior Project Board, and the University of Phoenix Center for Healthcare executive advisory board.
Education and Credentials
Bentzen-Mercer holds a bachelor’s degree in broadcasting and film from the University of Central Missouri, and a master’s in business administration from the University of Phoenix. She also holds the Senior Professional in Human Resources designation from the Society of Human Resource Management (SHRM) and certification in organizational development from DePaul University. She holds a Ph.D. in Social Psychology from Walden University.