Mercy Technology Services

Mercy Technology Services is Epic Enterprise Connect Accredited

As the information technology backbone of Mercy, named a top five large U.S. health systems in 2016 by Truven, Mercy Technology Services (MTS) has developed a reputation as an industry leader in health care technology.

MTS has nearly a decade of first-hand Epic EHR experience and supports more than 65,000 health care technology users across seven states. We are uniquely positioned to bring our provider-based experience, solutions and personalized service to other health care organizations.

Whether you need Epic EHR solutions, analytics or consulting, we welcome the opportunity to show you the benefits of our award-winning services and team.


Our Health Care IT Solutions

Fast track to value with Epic's EHR in the cloud or choose a solution to fit your needs.

As a provider, Mercy spent years optimizing Epic's base system for use in the real-world. With a streamlined installation of mature EHR software, comprehensive integration, and award-winning analytics and business intelligence, these solutions provide a shortcut to high-performing health care.

Epic as a Service

Hosted in the Cloud, Streamlined Implementation, Fully Managed After Go-Live, Advanced Workflows, Safe, Secure and HIPAA Compliant

Epic Implementation

Project Leadership, Project Management, Validate System Design, Implementation Playbook, Streamline Installation

Application Management

Infrastructure Monitoring, Day-to-Day Maintenance, Managed Upgrades, System Optimization, Issue Resolution

Health Care Hosting

Infrastructure Hardware, Monitoring and Management, Security and Compliance, Disaster Recovery, Service Desk Support

Health Care Analytics

Many Data Sources Aggregated, Real-time Reporting, Millions of Records Explored. Insight into Cost and Outcomes, Easy-to-Spot Waste and Savings

Integration and Interfaces

Map System Architecture, Integrate Ancillary Systems, Establish Interfaces, Device Integration, HIE Connection

Key Benefits

Time-saving, turnkey solution

Saves the expense and minimizes risk of in-house infrastructure

Epic Best in KLAS electronic health record

Implementation expertise means a smooth transition to Epic

Inherent upgrades are managed for you

Proven clinical workflows and best practices

Clinical, operational and financial benefits from the Mercy Model System

Provides built-in safety, security and is HIPAA-compliant

Industry Recognized Epic Expertise

Successes and Accreditations

  • Epic-accredited CONNECT™ affiliate
  • Epic early adopters with experience since 2006
  • Fine-tuned Epic implementation with successful go-lives in:
    • 45 hospitals
    • 850 ambulatory departments
    • 1,700+ integrated physician offices
  • Built and implemented highly customized Epic system
  • HIMSS Stage 6, Meaningful Use Stage 2, ICD-10 Ready
  • Seasoned Epic-certified veterans
  • Experience in managing multiple upgrades
  • Industry-best uptime

Awards and Recognition

  • Voted Health Care's "Most Wired", Advanced Category 2016
  • 2016 InformationWeek - Elite 100
  • 2016 SAP HANA Innovation Award
  • 2016 Gartner Supply Chainnovator
  • 2015 Analytics All-Star - Revenue Cycle Project of the Year
  • 2015 ComputerWorld - Data+ Award
  • 2014 Analytics All-Star - ACO Project of the Year
  • 2013 ComputerWorld Honors in Emerging Technology
  • MetricNet Ranked #1 in Customer Service


Our Vision

We will be a world-class technology partner pioneering a new model of care. We will get health care right by providing technical leadership and innovative solutions that create exceptional patient experience, operational excellence, competitive advantage and new business opportunities.