Mercy Hospital St. Louis Named to 100 Top Hospitals List for Quality and Patient Satisfaction

June 30, 2020

ST. LOUIS  – For the fifth consecutive year and eighth time, Mercy Hospital St. Louis was named to the Fortune/IBM Watson Health 100 Top Hospitals list, announced today on Fortune.com. The quality care at Mercy St. Louis has been repeatedly recognized in recent years including being named a CMS Five-Star Hospital, a Leapfrog Straight A Hospital and a Leapfrog Top Hospital.

The annual independent study by IBM Watson Health reviewed 3,134 hospitals in the U.S. using publicly available clinical, operational and patient satisfaction metrics and data. IBM Watson Health established the list to help identify best practices that may help other health care organizations achieve consistent, balanced and sustainable high performance.

“During an unprecedented year in health care and in the world around us, it’s important to take a step back and look at the everyday work our co-workers do to keep us safe while in the hospital,” said Stephen Mackin, Mercy senior vice president and Mercy Hospital St. Louis president. “These national quality awards and safety recognitions are more important to patients than ever before and these would not happen without those on our front lines.”


This recognition demonstrates Mercy’s ongoing commitment to prioritize patient-centered care, particularly during this very disruptive and challenging time. According to IBM Watson Health, as compared to similar hospitals, the hospitals included on the Fortune/IBM Watson Health 100 Top Hospitals list had better results on key clinical and operational performance indicators, including:

  • Survival rates
  • Patient complications
  • Health care associated infections
  • 30-day mortality
  • 30-day hospital-wide readmission rates
  • Length of stay
  • Wait time in emergency rooms
  • Inpatient expense
  • Profitability
  • Ratings from patients

“Hospitals, health systems and the dedicated clinicians and staff who work at these organizations have emerged as true heroes of the COVID-19 pandemic and we are grateful to be able to recognize these extraordinary leaders at this time,” said Kyu Rhee, M.D., M.P.P., vice president and chief health officer, IBM Watson Health. “From small community hospitals to major teaching hospitals, organizations on this list demonstrate a relentless commitment to high value, patient-centered care and innovation. It is clear that the COVID-19 crisis will be a catalyst for reinvention, and we believe these top performing hospitals are positioned to emerge stronger and smarter out of this crisis.”

Mercy Hospital Oklahoma City and Mercy Hospital Northwest Arkansas were also named to the 100 Top Hospitals list.

Hospitals do not apply, and winners do not pay to market this honor.

For more information, visit 100tophospitals.com.