Visitors & Guests

Aurora Hospital Visitor & Guest Information

Updated Visitor Policy

The safety of our patients and caregivers has been, and always will be, our priority. Throughout the COVID-19 outbreak, Mercy Hospital Aurora is revising its visitation policies, as well as campus guidelines in certain areas.

View the latest visitor restrictions.

Visiting Hours

General Visiting Hours

We welcome visitors from 8 a.m. to 8 p.m. daily. Visitors should be free from colds, sore throats or other contagious conditions. Children should never be left unattended. Visits by children may be restricted based on the patient's condition. Please check with the attending nurses.


The father or significant other may visit anytime. During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area. Visits by children under age 12 is limited, and all children, including siblings, must be accompanied by an adult.

Hospital Parking & Valet Service

Free parking for patients and visitors is available near all entrances to Mercy and the surrounding office buildings. Please be sure to lock your car and keep valuables in the trunk.

Infection Control

We want to protect our patients and staff from infectious diseases. For this reason, we follow guidelines, called Standard Precautions, when caring for our patients. This helps prevent the spread of organisms (germs) between patients. These precautions include good hand washing and wearing gloves when appropriate.

In certain circumstances, you may see a special sign on a patient's door with instructions for certain infection control precautions. If this sign is present, please check with the attending nurse for assistance before you visit the patient.

Many patients have weakened immune systems that make them very susceptible to a variety of illnesses. People who are ill with a cold, fever, diarrhea, flu or contagious disease should not visit a patient in the health center. In addition, children who have been exposed to or who have chickenpox, measles, mumps, pinkeye or rubella should not come to Mercy to visit a patient.

Cell Phone Use

Cell phone use is prohibited in patient care areas as it may interfere with the function of critical medical equipment. You may notice some of the patient care staff using personal cell phones. This is a special dedicated internal cell system that operates on a different frequency than standard cellular phones and does not interfere with Mercy medical equipment.

WiFi/Computer Use

Patients, visitors, employees and physicians have access to free, high-speed wireless Internet access (WiFi@Mercy). This service allows you to check email, browse the web or connect to servers for work, education, entertainment, etc. A laptop, notebook computer or PDA (Palm®, BlackBerry™ or other Internet-enabled, hand-held device) is needed.


Smoking is prohibited in Mercy buildings.


Cafeteria Serving Hours (Sunday – Saturday):

Breakfast:  7 a.m. – 10 a.m.
Lunch:  11a.m. – 1 p.m.
Dinner:  4 p.m. – 6 p.m.

Vending machines are located within the hospital and are available 24/7.

Hospital Gift Shop

The Auxiliary operates the Auxiliary Gift Shop, located in the front lobby. The shop offers gift items, jewelry, magazines, paperback books, greeting cards, candy, toiletries and many other unique gifts.

Gift Shop Hours:

Monday – Friday:  8:30a.m. – 4 p.m. 
Saturday:  10 a.m. – 2 p.m.
Sunday:  closed


The chapel is located within the hospital. It’s open 24 hours per day, 7 days per week and is available to people of all faiths.

Pastoral Care

Having a loved one in the hospital can be physically and emotionally draining. Members of the Pastoral Services staff are available to assist you, whatever your religious affiliation. Your priest, minister or rabbi is always welcome to visit during your stay. For information, call 417-678-7842.


We provide interpreters free of charge to our patients for the exchange of medical information.  To request an interpreter, please ask a caregiver or other co-worker for assistance.

Email A Patient

Send a "Get Well" or "Baby Congratulations" email to your loved one or friend while he or she is staying at Mercy Hospital. Simply fill out our email form.