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Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules
*per CDC guidelines for health care facilities
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
The father or significant other may visit anytime. During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area. Visits by children under age 12 is limited, and all children, including siblings, must be accompanied by an adult.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Free parking for patients and visitors is available near all entrances to Mercy and the surrounding office buildings. Please be sure to lock your car and keep valuables in the trunk.
At our cafeteria you’ll find a large selection of hot and cold foods for breakfast, lunch and dinner. Hospital cafeteria hours:
Breakfast: 7 a.m. – 10 a.m.
Lunch: 11 a.m. – 1 p.m.
Dinner: 4 p.m. – 6 p.m.
Vending machines are located within the hospital and are available 24/7.
The Auxiliary operates the Auxiliary Gift Shop, located in the front lobby. The shop offers gift items, jewelry, magazines, paperback books, greeting cards, candy, toiletries and many other unique gifts.
Monday – Friday: 8:30a.m. – 4 p.m.
Saturday: 10 a.m. – 2 p.m.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Aurora has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. Spiritual care is available to all patients and their families, regardless of religious preference or beliefs.
Having a loved one in the hospital can be physically and emotionally draining. Members of the Pastoral Services staff are available to assist you, whatever your religious affiliation. Your priest, minister or rabbi is always welcome to visit during your stay. For information, call 417-678-7842.
The chapel is located within the hospital. It’s open 24 hours per day, 7 days per week and is available to people of all faiths.
We encourage you to send electronic well wishes to family and friends when you can’t visit the hospital in person.