ICU Nurse's Patience, Humor Recognized

November 7, 2017

Two patients’ families nominated a Mercy nurse for the Daisy Award after witnessing her exceptional care for their family members in the hospital’s intensive care unit.

Charlotte Rankin, the hospital’s chief operating officer and chief nursing officer, presented the Daisy Award to Lynn Williams in a surprise ceremony Monday that was attended by several of Williams’ family members.

The wife of one patient said Lynn even checked on the man on her day off. In her nomination, the wife wrote, “While all of the treatment he received was great, Lynn has proven exceptional! She exemplifies every aspect of your standards. She explained procedures beforehand and did so professionally and while being personable. She has a human approach at a time when patient and family need it most.”

The second nomination noted Lynn’s patience and sense of humor. “We’ve named Lynn ‘our lady of perpetual motion with amazing grace.’ She’s made our time with my husband in the ICU bearable. She combines knowledge with compassion, explaining why things are done. She has handled my hard headed husband with a velvet hammer – with just the right amount of humor.”

It was noted the patients couldn't attend the ceremony because one was playing in the golf tournament and the other had returned to work.

The Daisy Award was established by the family of Patrick Barnes in memory of the extraordinary nursing care Patrick received before he died in 1999. Award winners receive a certificate, pin and unique sculpture in addition to Cinnabon cinnamon rolls, which were Patrick’s favorite.

Mercy received 36 Daisy Award nominations for the quarter spanning June to September. Lynn was selected by Mercy’s Daisy Award selection committee.


Charlotte Rankin, Mercy Hospital's chief operating officer and chief nursing officer, with Lynn Williams, a nurse in the intensive care unit who was honored with a Daisy Award.

Media Contacts