Mercy Named One of the Nation’s Most Wired for the 15th Time

November 2, 2018

ST. LOUIS – For health care organizations, big data can mean big improvements in patients’ health. As an early adopter of electronic health records (EHR), Mercy has spent the last decade pioneering ways to turn its extensive store of clinical data into insights that change people’s lives. That’s a big part of why the College of Healthcare Information Management Executives (CHIME) has again recognized Mercy as one of health care’s Most Wired organizations for the 15th time.

Among the 700+ organizations surveyed by CHIME, Mercy ranked in the top percentile in categories like clinical quality and safety, patient engagement and data analytics.

“One of Mercy’s founding principles is our pioneering spirit, and in health care data science is the new frontier,” said Gil Hoffman, chief information officer of Mercy Technology Services (MTS), Mercy’s information technology division. “Through MTS’s work in analytics, we’re finding new ways to turn the millions of data points in our EHR into insights that can change people’s lives for the better.”

This year, thanks to the use of advanced artificial intelligence and machine learning techniques, MTS’s data scientists are breaking new ground on better care.

“One of the biggest stories recently has been our award-winning work in a form of artificial intelligence called natural language processing (NLP),” said Dr. Todd Stewart, Mercy’s vice president of clinical integrated solutions. “Up to 80 percent of the information in our EHR is ‘trapped’ in doctors’ notes. NLP enables us to analyze those notes and transform their contents into usable, measurable data, giving us greater insight into how different treatment options affect patient outcomes.”


Some additional ways MTS’s data work has improved patient care in recent years:

  • Data-driven care pathways have reduced mortality rates for heart failure and pneumonia patients by 50 percent
  • Medical device manufacturers Johnson & Johnson and Medtronic have begun using anonymized clinical data from Mercy to evaluate and improve their products’ effectiveness
  • In the past year, work in data analytics helped Mercy reduce costs for things like surgical supplies, pharmaceuticals and lab testing by roughly $20 million, helping manage care costs.

In addition to helping Mercy gain recognition on the Most Wired list, MTS is a two-time honoree of LeBow College of Business’s Analytics 50 Awards. For its work in NLP, MTS also earned honors from the Gateway to Innovation conference and Healthcare Informatics magazine’s Innovator Awards. Plus, MTS was named one of Healthcare IT News’ Best Hospital IT Departments of 2017. To learn more about how MTS is helping hospitals coast to coast transform patient care, visit

Formerly conducted by the American Medical Association, the Most Wired survey was produced by CHIME for the first time this year. Covering some 40 percent of U.S. hospitals, Most Wired has become a benchmark for health systems to measure their level of IT adoption. For a full list of Most Wired winners, visit

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