At Mercy, your family is our family. And we know that all families play a vital role in ensuring the health and wellbeing of infants, children, adolescents and family members of all ages. That's why we put your family at the heart of how we deliver healthcare to ensure that emotional, social and developmental needs are met. We do this by listening and respecting each family's perspectives and choices, sharing information to assist in decision making, allowing patients and families to participate in the delivery of care and collaborating on what's best when it comes to all aspects of the programs and services that Mercy Children's Hospital provides.
Mercy Children's Hospital is a proud supporter of the Children's Hospital Association.
Mercy Children’s Hospital offers parking available in the lot south of the Mercy Kids hospital entrance. Whether you’re delivering a baby or bringing your child to see one of our specialists, space is available close by to get you where you need to go. Keep an eye out for designated parking spaces coming soon.
While you’re here, check out our Kids Café filled with foods even a child will love. The café features made to order sandwiches, pizzas and a variety of other options. Picky child? No problem. Check out the menu to see our kid-friendly creations. Our goal is to introduce children to nutritious foods like fruits and vegetables in a fun setting. Plus, this area features a "turbo chef" that provides heating, toasting and oil-free frying.
And if you’ve already eaten lunch but still feeling a little hungry, perhaps a fresh bag of popcorn or a cup of Andy’s Frozen Custard will hit the spot. Thanks to the generosity of Andy’s Frozen Custard, proceeds from the sale of the custard benefit Mercy Children’s Hospital.
Whether you're looking for a baby gift for a new mom and her little one or a surprise for your child following an appointment or procedure, the Mercy Kids Gift Shop is full of specialty items for kids of all ages. From all sorts of fun toys featuring your child's favorite cartoon character to books and puzzles that can occupy any aged patient to room decorating essentials and children's clothes, you can find it all at our shop within Mercy Kids. Stop by and see us Monday through Friday.
Besides the nurses and doctors on staff, many other members of the health care team will be assisting your child during his or her stay. Staff members from X-ray, respiratory therapy, laboratory, housekeeping, physical therapy, surgery and transportation are just a few of the many people your child may come in contact with during his or her stay at Mercy Children’s Hospital Springfield. When a staff member comes to your child’s room, he or she will greet you and tell you what department he or she is from and the purpose of the visit. Please know that even though you may see many faces during your child’s hospitalization, we are all working together for the benefit of your child’s health.
Visiting policies in the PICU are different from other areas of the hospital. It’s essential that you understand the special needs of patients and families in the PICU, and that you follow these special rules. You’ll receive specific PICU guidelines from your nurse upon admission.