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Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules
*per CDC guidelines for health care facilities
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
Monday–Friday: 4:30 p.m. - 9:00 p.m.
Saturday: 1:00 p.m. - 9:00 p.m.
Sunday: 9:00 a.m. - 9:00 p.m.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Ada has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. We’re a vape-free campus as well.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet and speak with individuals any time of day.
As a ministry of the Catholic Church, Mercy makes the sacraments available to anyone wishing to receive them.
Protestant communion and emergency baptism are available by request.
Mercy’s hospital chapel is open 24/7.
The 2019 IBM Watson Health 15 Top Health Systems study recognizes five large, five medium and five small systems from 337 health systems and 2,961 hospitals across the U.S. Learn more.