Visitors & Guests

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

Visitor Information for Mercy Hospital Ada

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

RehabCare Hours

Monday–Friday:  4:30 p.m. - 9:00 p.m.
Saturday:  1:00 p.m. - 9:00 p.m. 
Sunday:  9:00 a.m. - 9:00 p.m.

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

 

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
  • Please leave all personal belonging in your vehicle, no purses or bags in the patient's room.
  • No video or photos should be taken in the patient's room.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Ada has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. We’re a vape-free campus as well.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet and speak with individuals any time of day.

As a ministry of the Catholic Church, Mercy makes the sacraments available to anyone wishing to receive them.  

Protestant communion and emergency baptism are available by request.

 Hospital Chapel

Mercy’s hospital chapel is open 24/7.

Mercy Named Top Five Large Health Care System in the U.S.

The 2019 IBM Watson Health 15 Top Health Systems study recognizes five large, five medium and five small systems from 337 health systems and 2,961 hospitals across the U.S. Learn more.