Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules
*per CDC guidelines for health care facilities
Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay in Festus. Please take a few minutes to review this information with your loved ones.
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
The patient's primary support person may visit anytime. During labor, additional visitors are limited dependent on the clinical situation. Other family members or friends are asked to stay in the family waiting area. All children, including siblings, must be accompanied by an adult.
Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
The hospital cafeteria is open from 6:30 a.m. to 6:30 p.m. and 8:30 to 11 p.m. Monday through Friday; Saturday and Sunday hours are 7 a.m. to 6:30 p.m.
Patient meals are delivered as room service from the At Your Request menu. Visitors may also order a meal tray through the At Your Request menu for $7 cash only.
Vending machines offering beverages and snacks are available throughout the hospital.
The We Care Gift Shoppe is operated by volunteer members of the hospital Auxiliary on the first floor of the hospital near the elevators and cafeteria. The Auxiliary donates proceeds from the shop for hospital equipment purchases, facility upgrades, and other patient care needs.
Monday - Friday: 8 a.m. to 7:30 p.m.
Saturday: 8 a.m. to 4:30 p.m.
Sunday: Noon to 4:00 p.m.
The Mercy retail pharmacy is available to fill prescriptions, provide over-the-counter medications, and offers other health-related products on the ground floor of the South Medical Office. The pharmacy is open from 7 a.m. to 5:30 p.m. Monday through Friday, from 7 a.m. to 3:30 p.m. on Saturdays.
Security officers are on duty 24 hours daily. After 9:00 p.m. visitors may only enter the hospital through the Emergency Department entrance and must be allowed access by the on-duty security officer.
Free guest WiFi is available. Select [email protected] on your web-enabled device.
Mercy Hospital has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
Mercy is concerned about your health. If you smoke or know someone who smokes, please consider quitting.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of the people we serve. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.
As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
Located on the first floor near the main hospital entrance, the recently remodeled chapel is open 24 hours a day for quiet reflection. Pastoral care services are provided by a full-time director and a large group of on-call chaplains who are available at any time.