Visitor Information

Mercy Hospital Jefferson Visitor Information

Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay in Festus. Please take a few minutes to review this information with your loved ones.

Updated Visitor Policy

The safety of our patients and caregivers has been, and always will be, our priority. Throughout the COVID-19 outbreak, Mercy Hospital Jefferson is revising its visitation policies, as well as campus guidelines in certain areas.

View the latest visitor restrictions.

Visiting Hours & Guidelines

Hospital Visitor Hours

Visitors are welcome at Mercy Hospital Jefferson, but patients do need quiet time to help the recovery process.

  • Visiting hours for most hospital patients are 8:30 a.m. to 8:30 p.m.
  • Visitors must be at least 14 years old, and visitors are limited to two per patient.

ICU Visitor Hours

Open visiting is allowed in the Intensive Care Unit (ICU) with the exception of during the nursing shift change from 6:30 to 7:30 a.m. and 6:30 to 7:30 p.m.

Newborn Visitor Hours

Newborn visiting is limited to parents, grandparents, and siblings from 8:30 a.m. to 8:30 p.m. All others may visit from noon to 8:30 p.m.

Hospital Cafeteria Services

The hospital cafeteria is open from 6:30 a.m. to 6:30 p.m. and 8:30 to 11 p.m. Monday through Friday; Saturday and Sunday hours are 7 a.m. to 6:30 p.m.

  • Breakfast is served from 6:30 to 9:30 a.m.
  • Lunch is served from 11:00 a.m. to 1:30 p.m.
  • Dinner is served from 4:45 to 6:30 p.m.

Patient meals are delivered as room service from the At Your Request menu. Visitors may also order a meal tray through the At Your Request menu for $7 cash only.

Special Deliveries

Mail, e-cards and flowers are delivered to patient rooms Monday through Friday. Live flower arrangements are not permitted in the ICU.

Hospital Gift Shop

The We Care Gift Shoppe is operated by volunteer members of the hospital Auxiliary on the first floor of the hospital near the elevators and cafeteria. The Auxiliary donates proceeds from the shop for hospital equipment purchases, facility upgrades, and other patient care needs.

Gift Shop Hours

  • Monday - Friday:  8:00 a.m. to 7:30 p.m.
  • Saturday:  8:00 a.m. to 4:30 p.m.
  • Sunday:  12:00 p.m. to 4:00 p.m. 

Hospital Chapel

Located on the first floor near the main hospital entrance, the recently remodeled chapel is open 24 hours a day for quiet reflection. Pastoral care services are provided by a full-time director and a large group of on-call chaplains who are available at any time.

Hospital Security

Security officers are on duty 24 hours daily. After 9:00 p.m. visitors may only enter the hospital through the Emergency Department entrance and must be allowed access by the on-duty security officer.

No Smoking

Smoking is prohibited on all hospital property including all buildings and parking lots. Quitting smoking is an important step to improved health. Smoking cessation classes are available through the hospital Wellness Center and the Jefferson County Health Department. Grant funding is available to help cover the costs of the program including nicotine replacement therapy. For information call the county Health Department at 636-282-1010.

Hospital Pharmacy Services

The Mercy retail pharmacy is available to fill prescriptions, provide over-the-counter medications, and offers other health-related products on the ground floor of the South Medical Office. The pharmacy is open from 7 a.m. to 5:30 p.m. Monday through Friday, from 7 a.m. to 3:30 p.m. on Saturdays.

Home Care, Hospice & Private Duty

After discharge home care, hospice and private duty services are available to patients in their own residences. For more information call 636-933-1200.

Nearby Overnight Accommodations

Quality Inn and Conference Center
1200 Gannon Drive, Festus, MO 63028

Comfort Inn
1303 Veterans Blvd., Festus, MO 63028

LaQuinta Inn
1001 Veterans Blvd., Festus MO 63028

Holiday Inn Express Hotel and Suites
1802 Gamel Cemetery Road, Festus, MO 63028

Festus MO Hospital Information