Mercy Hospital Northwest Arkansas is one of only two hospitals in the state that earned a five-star rating from the Centers for Medicare & Medicaid Services (CMS). Mercy’s hospital in Rogers ranks the highest of any hospitals in Northwest Arkansas. Mercy Hospital Fort Smith received a three-star rating from CMS, the highest of any hospital in the Arkansas River Valley.
“These ratings assure our patients that if they come to Mercy, they will receive the highest-quality care available,” said Ryan Gehrig, president of Mercy Hospitals Arkansas. “Ratings matter when it comes to the health of your family and friends. In the same way you wouldn’t want to eat at a one-star restaurant, you’d also want to seek health care at the best facility in the area. Our caregivers work diligently every day to ensure that anyone who comes through our doors receives not only quality service but compassionate care.”
Five stars is the highest quality rating given by CMS and is considered one of the strongest indicators that patients will receive excellent care. CMS re-evaluates hospitals annually using more than 100 measures divided into five categories: mortality, safety of care, readmission, patient experience, and timeliness and effectiveness of care. Only 429 hospitals out of 3,093 in the United States received a CMS five-star rating this year.
In addition to a five-star CMS rating, Mercy Northwest Arkansas has received six straight A grades for protecting patients from harm and error by The Leapfrog Group, a national watchdog organization. Mercy NWA is the only hospital in Arkansas to earn both achievements. Mercy Fort Smith has received 12 consecutive A grades for patient safety from Leapfrog.
“This is the third consecutive year Mercy Hospital Northwest Arkansas has received a CMS five-star rating,” Gehrig said. “Our co-workers in Arkansas are constantly seeking to deliver a safer and better experience for patients, even through a worldwide pandemic.”
Providing the highest quality of care goes hand-in-hand with Mercy’s mission to expand access to health care in the region, which will continue to grow as part of the recently announced $500 million expansion in Northwest Arkansas. Construction to expand the emergency room and intensive care unit at Mercy Fort Smith is underway and expected to be complete in late 2024, meaning more patients than ever can receive high-quality care close to home.
Learn more about the ratings for Mercy Hospital Northwest Arkansas and Mercy Hospital Fort Smith. Get more information about CMS’s Hospital Compare.