Mercy Named One of the Nation’s Most Wired for 19th Time

December 1, 2022

Data and analytics are buzzwords in many industries, though in health care they can be lifesaving. Mercy is using technology and data to improve patient care and as a result, for the 19th time, has earned the College of Healthcare Information Management Executives (CHIME) Most Wired recognition.

Mercy doctor's coat Mercy Hospital Northwest Arkansas campus in Rogers, Ark.

“Technology is part of everyday life, making routine tasks easier than ever before. Health care is no different,” said Scott Richert, chief information officer of Mercy Technology Services (MTS). “We know our patients and caregivers expect digital solutions, so Mercy is focused on providing easy-to-use technologies in our communities and at the bedside. Not only does technology make it simpler for our patients to access care, it optimizes the way we provide care."

Among the more than 38,000 organizations surveyed by CHIME, Mercy ranked above peers in categories like analytics and data management, population health, infrastructure and patient engagement. The survey assessed the adoption, integration and impact of technologies in health care organizations at all stages of development, from early development to industry leading.

Investment in the adoption and integration of cutting-edge technologies is part of Mercy’s overall strategy for growth in Arkansas. Adding and enhancing health care technology is a vital component of Mercy’s recently announced $500 million health care expansion in Northwest Arkansas and the ongoing $162 million expansion of Mercy Hospital Fort Smith.

Mercy doctor's coat Mercy Hospital Fort Smith campus in Fort Smith, Ark.

“We consider getting named ‘Most Wired’ as recognition that we’re doing our job to utilize every tool at our disposal to create the best patient experience possible,” said Ryan Gehrig, president of Mercy Hospitals Arkansas. “The technology we use impacts every aspect of the patient experience, and we continue to look at how we can put new and innovative advancements to use as part of our expansion initiatives in our Northwest Arkansas and Fort Smith communities.”

Mercy was one of the first to adopt an integrated electronic health record more than a decade ago and through those learnings, it now has the ability to create and deliver analytical insights to its caregivers that are based on years of carefully maintained clinical data. Earlier in the year, Mercy announced a 10-year collaboration with Mayo Clinic to use deidentified patient outcomes from both organizations to find diseases earlier and start patients on paths to better health more quickly. 

“Our teams are setting Mercy apart by using data and technology to proactively reach patients and help them manage chronic conditions such as diabetes and blood pressure,” Richert said. “Often we’re able to predict who needs to be contacted and, through the use of our customized mobile and web-based patient platform MyMercy, we make it easy for them to respond and take action to improve their health.”

The Digital Health Most Wired survey and recognition program serves as a comprehensive “digital health check-up” for health care organizations across the world. As the use of technology in health care increasingly determines the quality of patient care, the scope of the CHIME Digital Health Most Wired survey reflects the progress of leading health care providers as they reinvent care for a new century.

“We are proud to honor the Mercy team’s exceptional dedication to excellence in digital health,” said CHIME President and CEO Russell P. Branzell. “Its pioneering performance in the industry inspires other organizations by example. Patients in communities around the world receive better care when you drive change through digital transformation, as Mercy has proven through its success in this rigorous program.”

 Visit CHIME Digital Health Most Wired program for more information.