Visitor Information & Amenities

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.

General Hospital Visiting Hours

Visiting hours are between 8 a.m. and 8 p.m. Please be aware of patients who need rest during your visit. One overnight visitor may be accommodated by request.

Note: for inpatient rehabilitation patients visiting hours are 3-7 p.m., in order to accommodate morning therapy schedules.

Learn about minimum visitation requirements in Arkansas.

Maternity Visiting Hours

Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.  

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion. Visits are restricted to members of the immediate family who are 16 years or older. 

NICU visitation is as directed by staff.  

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Directions to Mercy Hospital Northwest Arkansas

Mercy Hospital Northwest Arkansas is located off I-49 at exit 83 (W. New Hope Rd.) at 2710 S. Rife Medical Lane in Rogers, Arkansas 72758.

Download our campus map.

Hospital Parking

Free parking is available near all Mercy Hospital Northwest Arkansas entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.

Hospital Valet Parking

Free valet parking is offered at the Main Entrance from 7:30 a.m. - 5:00 p.m. and at the New Tower entrance from 9:30 a.m. - 3:00 p.m.

Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Lodging

Several hotels are located near the Northwest Arkansas hospital campus. Some offer Mercy patients and families discounted rates. At hotel check-in, mention that you’re a family member of a Mercy patient.

Hospital Cafeteria

Our cafeteria is located on the first floor. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.

Cafeteria Hours

Monday–Friday breakfast hours: 6:30 – 10:00 a.m.
Monday-Friday lunch hours: 11:00 a.m. –  2:00 p.m.
Subway menu items available daily:  11:00 a.m. - 4:00 p.m.

Comfortable Cup Cafe

Comfortable Cup Cafe is located on the first floor and offers grab-and-go food and snacks along with hand-crafted espresso drinks.

Cafe Hours

Monday-Friday: 6:00 a.m. – 4:00 p.m.
Saturday: 6:30 a.m. – Noon

Vending Machines

Vending machines offering beverages and snacks are available in the cafeteria and lobby area of each floor, near the elevators.

Mercy Hospital Gift & Flower Shop  

Located in the main lobby, the Northwest Arkansas Hospital Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers. Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary. To order flowers and other items, call the Gift Shop at 479-338-2106.

Gift Shop Hours

Monday–Friday: 8:30 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.

ATM

If you need quick access to cash, an ATM is located on the first floor in the cafeteria.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.

You can benefit from our spiritual care services by dialing 8000 from a hospital phone or calling 479-338-8000 and asking to speak to a chaplain. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.

Northwest Arkansas Hospital Chapel

St. Mary’s Chapel is open 24/7 and located on the first floor of the hospital near the cafeteria entrance.