Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules
*per CDC guidelines for health care facilities
Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.
Visiting hours are between 8 a.m. and 8 p.m. Please be aware of patients who need rest during your visit. One overnight visitor may be accommodated by request.
Note: for inpatient rehabilitation patients visiting hours are 3-7 p.m., in order to accommodate morning therapy schedules.
Learn about minimum visitation requirements in Arkansas.
Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors due to patient care needs.
NICU visitation is as directed by staff.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Mercy Hospital Northwest Arkansas is located off I-49 at exit 83 (W. New Hope Rd.) at 2710 S. Rife Medical Lane in Rogers, Arkansas 72758.
Download our campus map.
Free parking is available near all Mercy Hospital Northwest Arkansas entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk.
Free valet parking is offered at the Main Entrance from 7:30 a.m. - 5:00 p.m. and at the New Tower entrance from 9:30 a.m. - 3:00 p.m.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Several hotels are located near the Northwest Arkansas hospital campus. Some offer Mercy patients and families discounted rates. At hotel check-in, mention that you’re a family member of a Mercy patient.
Our cafeteria is located on the first floor. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.
Monday–Friday breakfast hours: 6:30 – 10:00 a.m.
Monday-Friday lunch hours: 11:00 a.m. – 2:00 p.m.
Subway menu items available daily: 11:00 a.m. - 4:00 p.m.
Comfortable Cup Cafe is located on the first floor and offers grab-and-go food and snacks along with hand-crafted espresso drinks.
Monday-Friday: 6:00 a.m. – 4:00 p.m.
Saturday: 6:30 a.m. – Noon
Vending machines offering beverages and snacks are available in the cafeteria and lobby area of each floor, near the elevators.
Located in the main lobby, the Northwest Arkansas Hospital Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers. Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary. To order flowers and other items, call the Gift Shop at 479-338-2106.
Monday–Friday: 8:30 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.
If you need quick access to cash, an ATM is located on the first floor in the cafeteria.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.
You can benefit from our spiritual care services by dialing 8000 from a hospital phone or calling 479-338-8000 and asking to speak to a chaplain. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
St. Mary’s Chapel is open 24/7 and located on the first floor of the hospital near the cafeteria entrance.
We encourage you to send electronic well wishes to family and friends when you can’t visit the hospital in person.