Visitor Information & Amenities

The safety of our patients and caregivers has been, and always will be, our priority. Throughout the COVID-19 outbreak, Mercy Hospital Northwest Arkansas is revising our visitation policies, as well as campus guidelines in certain areas.

View the latest visitor guidelines.

Mercy Hospital NWA Visiting Hours & Guidelines

Your safety is our highest priority. For your health and safety, we have guidelines in place to help protect you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.

General Visiting Hours

From 8 a.m. – 8 p.m. Please be aware of our patients who need rest.

Maternity Visiting Hours

The maternity visiting hours and guidelines at Mercy Hospital Northwest Arkansas are as follows:

  • The father or significant other, labor support person and siblings may visit any time.
  • During labor, two visitors are permitted with the mother-to-be. Other family members or friends are asked to stay in the family waiting area.
  • After delivery, visiting hours are 8:00 a.m. - 8:00 p.m.
  • Grandparents and other family and friends may visit anytime on the day of delivery. 

Intensive Care Unit (ICU) Visiting Hours 

ICU visiting hours are from 7:00 a.m. to 9:00 a.m.

  • Visits at Mercy Hospital Joplin ICU are restricted to members of the immediate family who are 16 years or older.
  • Limit of two visitors at any time.
  • ICU nurses or physicians may further limit visitors at their discretion.

Visitor Guidelines

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise to a minimum.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors may use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
  • If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Northwest Arkansas Hospital Directions & Parking

Mercy Hospital Northwest Arkansas is located off I-49 at exit 83 (W. New Hope Rd.) at 2710 S. Rife Medical Lane in Rogers, Arkansas 72758.

Hospital Parking

Free parking is available near all Mercy Hospital Northwest Arkansas entrances and surrounding medical buildings. Remember to lock your car and keep valuables in the trunk. 

Valet Parking

Free valet parking is offered at the Main Entrance from 7:30 a.m. - 5:00 p.m. and at the New Tower entrance from 9:30 a.m. - 3:00 p.m.

Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Lodging

Several hotels are located near the Northwest Arkansas hospital campus. Some offer Mercy patients and families discounted rates. At hotel check-in, mention that you’re a family member of a Mercy patient.

Northwest Arkansas Hospital Dining Options

Hospital Cafeteria

Our cafeteria is located on the first floor. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.

  • Monday – Friday breakfast hours:  6:30 – 10:00 a.m.
  • Monday - Friday lunch hours:  11:00 a.m. –  2:00 p.m.
  • Subway menu items available daily:   11:00 a.m. - 4:00 p.m.

Comfortable Cup Cafe

Comfortable Cup Cafe is located on the first floor and offers grab-and-go food and snacks along with hand-crafted espresso drinks.

Cafe Hours

  • Monday - Friday:  6:00 a.m. – 4:00 p.m.
  • Saturday:  6:30 a.m. – 12:00 p.m.

Hospital Gift & Flower Shop

Located in the main lobby, the Northwest Arkansas Hospital Gift Shop offers special-occasion and baby gifts, jewelry, magazines, books, greeting cards, snacks/soft drinks, travel toiletries, balloons and fresh flowers. Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary. To order flowers and other items, call the Gift Shop at 479-338-2106.

Gift Shop Hours

  • Monday – Friday:  8:30 a.m. – 7:00 p.m.
  • Saturday:  10:00 a.m. – 2:00 p.m.

Interpreter Services

For the Deaf and Hearing Impaired

Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests, and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.

Other NWA Hospital Amenities

  • Vending Machines - vending machines offering beverages and snacks are available in the cafeteria and lobby area of each floor, near the elevators. 
  • Hospital ATM - the  ATM is located on the first floor in the cafeteria.
  • Free Hospital WiFi - free guest WiFi is available at Mercy Hospital Northwest Arkansas. Select WiFi@Mercy on your web-enabled device.
  • Smoke-Free Hospital - Mercy Hospital Northwest Arkansas has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. 

Northwest Arkansas Hospital Spiritual Care

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs.

You can benefit from our spiritual care services by dialing 8000 from a hospital phone or calling 479-338-8000 and asking to speak to a chaplain. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.

Hospital Chapel

St. Mary’s Chapel is open 24/7 and located on the first floor of the hospital near the cafeteria entrance. 

NWA Hospital Information

Northwest Arkansas Hospital
Email a Patient

We encourage you to send digital well wishes to family and friends when you can’t visit them in person.

To send a message to a patient at Mercy Hospital Northwest Arkansas, use our online form.