They specialize in helping people who are on their way to the emergency room, and now medical dispatchers at Mercy Hospital Springfield can say they’re among the best in the world.
The International Academies of Emergency Dispatch has awarded Mercy Emergency Medical Services with accreditation as an Emergency Medical Dispatch Center of Excellence. That makes Mercy Hospital Springfield one of only 163 such centers in the world, and one of only two in the state of Missouri.
Dispatchers earned the accreditation by closely adhering to the Medical Priority Dispatch System (MPDS). As the most widely-used pre-arrival dispatch system, it provides dispatchers with strict telephone instructions for emergencies such as airway obstruction, heavy bleeding, and childbirth. Call-takers must also be certified, and must maintain careful oversight of proper protocol.
“What this means to the average patient coming into our Emergency Department is that they will have ‘zero minute response time.’ In other words, a trained professional is on the phone giving instructions to them, a family member, or a bystander. That gets them the right help before they even get into the facility,” said Bob Patterson, director of Mercy Springfield emergency services.
Monitoring will continue to ensure the high standards of this accreditation continue to be met.